Photo: Jamie Small (Central West Hospital and Health Service Regional Adversity Coordinator).

Central West residents now have access to 24-hour mental health support through an all-hours phone

Central West Hospital and Health Service Regional Adversity Coordinator Jamie Small said the health
service had joined the state-wide 1300 MH CALL (1300 64 2255) service.

“Any member of the community seeking a public mental health service can dial this number,’’ Mr Small

“This free line will provide 24-hour specialist mental health support to consumers, relatives, friends,
carers and professionals to help access specialist mental health care advice, referral and support.

“The 1300 MH CALL number helps us deliver the right care and support at the appropriate time which
is important for people living with a mental illness.”

Mr Small said callers from anywhere in the Central West would be directed to their nearest local mental
health service during business hours and to the nearest 24-hour mental health service in a larger centre
like Rockhampton after hours.

“In most cases, phone calls to the 1300 MH CALL will be answered by health professionals and mental
health clinicians who are local to the Central West,’’ he said.

Mr Small said support would be available from social workers, psychologists and mental health nurses.

“The new number provides a single point of contact to the public mental health service across the
Central West and we are promoting this right across all our local health facilities,’’ he said.

“The 24 hour phone number adds further capacity to provide appropriate and timely advice and support
from the Central West Mental Health team.

“By introducing this addition to our existing services, our staff expect increasingly to meet
our consumers’ unique and individual needs, as well as decrease potential presentations to our
emergency departments.”

However, Mr Small stressed the 1300 MH CALL number was not a replacement for emergency services
or support services for current clients.

“Mental health consumers and the wider community requiring emergency assistance should continue
to use the 000 number,’’ he said.

• For mental health support, phone 1300 MH CALL (1300 64 2255).

Media professionals are reminded of the Mindframe for media professionals resources in
relation to the sensitive and responsible reporting of suicide and mental illness. Please refer to